After an awful experience with Airtran two years ago (and some other MBers bad experiences), I swore I would not fly with Airtran again.
To make a long story short, we are going to WDW in January and because of their flight schedule, I had to go with Airtran. I booked non-stop flights several months ago. Flight time to MCO from here is just over an hour.
This morning, I found out by accident that Airtran changed our return itinerary significantly, and I was never notified. The new return flight has a TWO hour layover! I must change in Atlanta, and we must leave WDW two hours earlier and we arrive an hour later. The normal flight is just over an hour long.
In addition to these issues, we chose to stay at AKL Concierge Club for the end of our stay, and we will lose our time at AKL because of the changed itinerary.
Sooooo, I called Airtran’s Customer Relations- the woman I spoke with really was very nice and really tried to see what could be done for us, but the other flights got in way too late- we wouldn’t get home until after midnight. She said that we could get a full refund with no penalty, but prices have gone up on other airlines since we booked months ago. She said that I could call her back personally in a few weeks, since schedules might still change. She will put us on any flight and not charge us a change fee.
My question to her: Since Airtran would charge us $75 per person to change our itinerary, don’t I deserve a credit of $75 per person since Airtran changed our itinerary?
Moral of the story… go with your gut… stick with your convictions! A vacation to WDW is too important:laugh: