I know there has been posts on this already, but…
New Continental Baggage policy:
"Continental Airlines is implementing a $25 fee for customers checking a second bag when traveling on certain Economy fare tickets. The fee will apply for tickets purchased on or after April 5, 2008 for travel commencing on or after May 5, 2008 within the 50 U.S., Puerto Rico, U.S. Virgin Islands and Canada. "
We booked our flights on Feb 5th, and travel on May 9th.
After reading the policy, I was still a bit confused, so I called CO, and after many, many prompts, I got someone to talk to. I gave her my conf#, and told her I booked on Feb 5th, and travel on May 9th, and she said we can only check 1 bag for free.
I asked to speak to a manager. The manager said we can only check 1 bag each for free (even after I told her we booked on Feb 5th). I complained a bit about the impossibility of traveling with a 4 year old to Disney for 12 days with one bag each…and she listened, and then she went away for a bit…came back and said that since we booked before April 5th, we can still have 2 bags each (under 50lbs for each). I was a bit relieved (for this trip), but I’m still sure we are going to run into issues at baggage check in, because even the manager didn’t fully understand the “bookings before April 5th” exemption.
I really think this new policy stinks. They get you every way they can.
I guess I will have to budget an extra $150 for this next trip.
The complete policy is also a bit fuzzy about strollers, and car seats - I’m not going to bother calling, because I won’t get a straight answer, I’m sure…and even if I did, I will still need to fight the battle when I get to the airport. I guess we will get to the airport early so that I can gear up for speaking to the manager. :dry: