My only experience with this was at the Hard Rock Hotel. We got a really late start and arrived at something like 2 in the morning. I went to check in and there was a delay. Finally someone comes to me and says, we’ve got good news and bad news. The good news is we’re putting you up at the Portofino. Why? Well, we gave your room away here because you arrived late. I wasn’t happy in the least. I read them the riot act. Big deal, you’re putting me up at the other hotel. You charged my credit card already. Sputter, sputter from the manager. I continue, if I hadn’t shown up, you would have still charged my credit card, even though I didn’t stay. That’s right, the deposit was non refundable, but you don’t have to worry, we’re putting you in the other hotel. Again, big deal, if you charged me for the room, and were not going to refund my room, you never should have put someone in MY ROOM! Yes, but we’re putting you in the other hotel for free. Are you still charging my card for this room? Uh, let me go take care of that.
They tried to pull a scam where they got paid for the room twice.
I added this to my list of issues at the Universal hotels between 2001 and 2003 and eventually, they were kind enough to comp us a two night stay in the Portofino and gave me the room I specifically requested for our anniversary. This was not a premium club level room, just a normal two bed room, on the 4th floor, with a large enough balcony to eat dinner on at sunset.
Great plan. Too bad we had to attend a funeral on our way to Orlando and arrived too late for the sunset. But still, they finally got everything right and haven’t faltered since.