Rose and Crown 3/20/2010
:nuke:Warning! Non-magical content ahead!:nuke:
My wife (Sandy), daughters (Mags 18 & Mo 10), and I ate dinner at Rose and Crown on 3/20/2010. We have eaten here several times previously, and IIRC we’ve eaten here on our last four trips. We were on Tables in Wonderland.
We had 7:55 ADRs and were hoping for an Illuminations table. We tried to check-in about 7:30, but the hostess told us to wait at least 15 more minutes. We went back at 7:45 and checked in around 7:50.
And we waited. And waited. I just assumed they were having issues clearing tables. At some point, I started to watch people going to the podium; unfortunately, we thought we saw some people who checked-in ahead of us being seated, so we waited some more.
Eventually, we went to the podium and said that we just wanted to be sure they hadn’t forgotten about us. Immediately, we knew something was wrong.
It seems that after we checked in, we were somehow lost/deleted. I was furious and told them how disappointing this was.
Somehow, they manufactured a table for us after 5 more minutes or so. It was definitely an hour or more since we had checked in. I feel dumb now, but I assumed since we had a beeper we were okay.
Sandy had, wow, three English Roses (Beefeater Gin, Apricot Brandy, Sweet Vermouth, Pineapple Juice, Orange Juice, and Cranberry Juice); she enjoyed them.
I had a glass of the sparkling celebration wine (Gls P Chaneau Spk on the bill); it was pretty good.
We placed our appetizer order before Illuminations started. Mo and I ordered Scotch Eggs; Sandy and Mags ordered the Potato and Leek soup. During Illuminations we were told that the kitchen was out of Scotch Eggs and it would take 10-15 minutes longer. I was (needlessly) worried about how late we would be getting out of the park, so I canceled the Scotch Eggs. Mags and Sandy loved their soup.
I have to be honest… I just noticed on our bill that we were not charged for the soups. The server did tell us something during the meal, but we couldn’t hear her over Illuminations.
For Entrees, I ordered Bangers and Mash which was actually quite good. Mo got Fish and Chips; I thought the portion size was a bit small for $15.99. Mags got Chicken Mushroom Pie and Sandy got Veggie Shepherd’s Pie; they weren’t so fond of theirs. I tasted both of them, and thought each was woefully underseasoned.
Worried about time, we skipped dessert.
Our server was… well, the bill says that it was Joanne (my wife and I each remember a different name). I’m not going to comment on her directly. The snafu at the check-in was the Host/Hostess staff, the appetizer snafu may have been the kitchen, the waitstaff, or a combination. We never saw a manager; I should have asked to see one, but I shouldn’t have even had to ask.
I wish I would have realized that the 2 soup appetizers were comped. It makes a small difference.
I was so disgusted by the events of the night that I was unable to enjoy Illuminations. Other than Illuminations, Rose & Crown doesn’t really have much atmosphere particularly if you eat outside. I’m definitely glad we were outside, though, as the bar area was very, um, rowdy.
Overall Ratings (1-5 scale) and Conclusion
So, even in retrospect knowing that they did comp $11 in soup, it was just a bad experience overall. We won’t be eating at Rose & Crown again for a very long time.