Okay, so a bit of venting here…
We have an upcoming trip that I wanted to make the final payment on over the week-end.:happy:
So, I call down and as the CM is going over my reservation, I notice she says that we are booked in a standard room at POFQ. I ask her to verify as I booked a water view room and I have a copy of the confirmation printed in front of me that clearly says “Room Type: Water View”.:huh:
So, to make a long story short, after an hour of international phone charges and two CM’s later…here lies the problem…
When I booked the reservation, we booked the QS dining plan. After some discussion a few weeks later we decided to upgrade to the DDP. Apparently, when I called down to upgrade the dining plan, they somehow altered my reservation to a standard room and not a water-view room. :pinch:
By the end of all this, our reservation was corrected, paid and I was frazzled.:blink:
What made me the most upset through all this was how the first CM handled it all. She told me that I probably didn’t pick the water view when I booked online. I told her no, my confirmation printed here in front of me indicates I booked a water-view room. Then she tells me, well that’s what happens when you book online and don’t book with an agent who can confirm everything.What?! It turns out an agent was the one who messed it all up! Then she says well, I’m sorry but there are no water view rooms available during your time at that resort! Okay, now I’m fuming. So then she says well, try to call back in the morning, sometimes people cancel in the morning. I could clearly see she was no help so just decided to get off the phone. I waited to eagerly do my survey after that experience and she wouldn’t hang up the phone to initiate the survey…very sly.:mad:
So as I’m calling back again and going through the automated answer again, I go online and punch in our dates of arrival/departure and what do I see…water view rooms available for booking!
The next CM I got was very helpful, it took a while but he got everything straightened out no problem.
Moral of the story…check and re-check your reservations and if you have someone who can’t/won’t help you…find someone who can!!
Okay, now that’s off my chest, thanks for listening!:happy:
Let the countdown continue!!