[QUOTE=5Demons4Cookie;1015093]He booked over the phone w/ a CM. He refuses to do online booking just for this reason, then there is no choice but for it to be their fault. (It’s not like they’ll actually let you fax the proof. He’s tried that. :glare:) He does this with everything. Airlines, hotels, etc. He’s had 1 too many other customer service reps try to blame HIM when his print out would say something else entirely. (Not Disney, but other places/events.)
I’ll call them up myself personally in April/May to confirm everything and nag them to death I’m sure. I HAVE to make sure it’s right, our rooms are adjoining and they tried to split us all up a few years back.
Congrats on fixing everything.[/QUOTE]
Thanks, I’m relieved that it is all taken care of.
Good luck on the adjoining rooms. We book connecting rooms every year as we travel with my parents and every year upon check in they tell us that connecting rooms are not available and we always have to switch rooms a day or two into our trip. Every year our check-in takes an hour and we always leave frustrated. I’ve just now given up and come to accept it. I can’t believe how difficult it is dealing with Disney resort requests, even for vetran Disney travellers. I can truely see how overwhemling it is for new Disney guests.
I always try to book online rather than with an agent. Then I have proof in hand when something isn’t right. Just like this time, the first CM didn’t believe me that I booked and paid for a premium room, but at least I had the printed confirmation. It was the fault of the agent doing our dining that actually messed up the reservation. I no longer accept the word of a CM, at Disney or anywhere, because when it comes down to it, it’s their word against mine. I always want to see everything in print.
Oh, and I was offered to fax down my confirmation as proof. Just an FYI since you said you had a hard time with that.