[QUOTE=Soundgod;1075212]1. Why didn’t you press harder against Disney? Especially if you have proof you were on a plane heading home or that you were checked in to another American hotel in another place.
Why didn’t you dispute the charges with your credit card company?
Especially if that card shows activity away from WDW at the same time you were being charged for additional items in WDW.
I’m going to assume you were on Magical Express at a verifiable time that coincided with the additional charges, so this should prove the charges weren’t yours.
Generally all hotels ask for a credit card number to keep on file to cover any additional charges such as room service or on site dining and phone or internet charges.[/QUOTE]
We fought Disney for almost a year on this issue. On checking in, I innocently and stupidly signed without reading what I was signing. We left the room on the 3rd and charges were applicable up to midnight on the 3rd even though we had checked out at 6.a.m and were actually airborne to the UK a couple of hours later. The new family checked in that afternoon and had alcoholic drinks and CS meals charged to the room which I paid for. The tab was around $65.00.
My credit card company said that unfortunately my signature is binding. I had indeed signed and that was that. I made numerous phone calls to both the USA (Disney) and to my card issuer- which of course was also totalling up the charges.
Now when I check in I always take the card date to the day before we leave, so I am sure we incur no one else’s charges.
We dont take ME as we have a hire car.
This also happened to us at the Bellagio in Las Vegas, after we checked out, someone emptied the room’s mini bar, we checked out at 5.a.m and the charges went through around 9.a.m- we can only presume it was either the housekeeping staff or the door had been left open. The fridge was completely emptied and the charges were extortionate. I sent several e-mails as the time difference made calling difficult. They just kept sending me a list of what was taken. Then two months later, quite out of the blue, the charges were credited back to my card, no explanation, no apology- I am very wary of using Credit cards in hotels after these experiences.