I have emailed them a couple of times through the Disney website and they definitely do respond. It may be a couple of weeks, but they will have a representative call you and go over the whole email with you to make sure that they properly understand what it is that you wanted relayed to them. I have used it twice, once for issues with reservation services and the second time for issues with a resort, but to also commend some CM’s that I though were exceptional.
Sometimes the wait makes you wonder if anyone pays attention, but believe me, they do. If they think issues warrant some sort of compensation, they will provide it. I didn’t even expect a response the second time that I emailed them. A week or two later Disney showed up on my caller ID, and I had a pleasant talk with the representative. After, my son received an autographed photo of Mickey & Minnie in the mail wishing him a Happy Birthday. Totally unexpected! :wub:
I would have never expected such great responses and attention to an email, but I had a friend who had sent one it previously after big disappointments and because he was so pleased, he had suggested it to me after my first issue.
[B]Remember[/B]: They also want people to use the system when they are met with exceptionally wonderful CM’s. It’s a great way for them to know who are their best employees. :goofybounce: