Disney IT GRRRRRRRR


#1

What more do I need to say? I know you all understand.

I got most of the FP+ done, but it was just taking too long so didn’t finish all the days. This morning I went back to finish the last two days worth. First one of our ADRs is missing. It keep telling me I wasn’t allowed to make FP+. My DS ticket says “OOPS” next to it. I wrote an email to disney saying my displeasure with the whole thing. I got the standard reply " we understand there have been challenges, but this is still testing. Feel free to call"

I just went back to try again. Now my DS name and ticket is gone completely. I know others have had this happen, and the info in still in there somewhere, but that doesn’t help when I what to make a FP+.

Thank you for listening, I will now take my blood pressure meds. :laugh:


#2

Argh. On the bright(ish) side, when I’ve talked to the tech guys on the phone they are always really on top of things.


#3

It’s so bad it’s almost laughable, almost.

Last night I tried again on the website. It had a FP+ for 2. My DH and DDIL. HUH? I changed it to 4 and hit update. It gave me three. ok, let’s try that again.

We have two reservations. Ours 5/4 -5/10 BLT and 5/10 - 5/15 BCV. My DS is 5/6 -5/10 BLT and 5/10-5/15 BCV. This morning the site had DS’s BLT room and our BCV reservations.

And no FP+ listed at all.

Oh wait…reload and new update. Now no rooms at all but we do have FPs.

Like I said, grrrr


#4

Have you called them about the problem? I would stop right there and call them…explain exactly what has happened…hopefully on their end they can fix everything.


#5

1000000000 dollars


#6

one billion dollars


#7

Wow sorry to hear that. Technology… gotta love it.


#8

Well, I tried again yesterday. And everything was there. Yeah, shocker I know. I immediately hit PRINT. I don’t have a smart phone and after hearing all sorts of problems, I’m carrying hard copies to the parks with us. I already have to carry ID plus several cards for various discounts, so what’s one more piece of paper?


#9

When I was there last week, I got an email to test the Be Our Guest Lunch Fastpass. Well…about that time my Disney Experience account started acting up. I didn’t have time to worry with it. Later when I finally had a chance to play around with it, it kept telling me that my password wasn’t correct. I have had the same Disney/ABC/etc. password for many years and it’s not correct? I tried to reset it, wouldn’t work. Later in the room tried again. Would not reset online, would not send me a reset email, nothing, it was late by this point. So I finally called IT the next morning while in line for our first ride. She did take care of it for me but by that point, when I logged on, the only reservation time that I could choose was 3 hrs before our dinner ADR on our last day in the parks.:angry:


#10

I got an survey from disney asking if I had any problems making plans. If they are sending out surveys, that must mean lots of people are having issues.


#11

and the surprise would be???