Okay, I have to brag about this.
In June, we went for 10 days, staying at Bay Lake Tower. We had a great time, more hot than our normal June trip, but it was good. We really only had one low point our entire trip in regards to Disney (not gonna talk about my hangover from a kajillion dollars worth of Chateau Montelena Chardonnay, best ever) and it was at Hoop Dee Doo Review.
We have been to this show a couple times and always had fun. However, this year, we ended up with table 99. The worst table I have ever been sat at in my entire life. It was right by the door in the very back, the only table actually behind the wait staff who were constantly walking in front of us, people going to the bathroom, and just a horrible location. We complained to the manager, it did no good. This was a category 2 table, but the category 3 were twice as good as ours. The photographer outside even laughed at our reservation number when she saw it and said “you got the million dollar table”.
Anyway, after getting good advice from you guys, I went on Disney.com and basically just wrote them a nice letter about our experience. I told them “I want nothing from this letter, I only want you to remove table 99”. I got a nice call from a nice young lady that discussed the whole evening with me and as a final note to the call stated she would take care of that table and send us a gift card for our troubles.
Well, three months passed. No gift card. Oh well, no biggie. We made plans for our December trip with friends, looking forward to the decorations. We were excited to go back. One night while trying and trying again to make reservations for dining (which is near impossible when they have free dining) I went on Disney.com and put in a quick note that we hadn’t received our gift card but we were glad to come back and excited for our trip.
Two weeks, nothing happens. Then last Friday, I get a wonderfully nice call from the same young lady, she apologizes PROFUSELY. She promises she will overnight our gift card, which I had no idea how much it would be, but I figured it would be the ticket price to Hoop Dee Doo. Well, lo and behold, Monday evening there is a gift card from UPS and a nice letter. Not only was the card MORE than we ever expected, but there was also a nice note that they had made us VIP seating reservations in Epcot for the night we had dinner reservations at Biergarten. She had actually looked up our reservations and done a great thing for us. Now, I know the VIP seats are no huge deal, but it was the thought. She called again Tuesday making sure we got what she sent. I thanked her profusely and told her she went overboard. She said “my pleasure, we can’t wait to see you in December”.
Great story right? However, it isn’t over.
I picked my daughter up from school today and we came back up our driveway and once again, there is a package by the door. Once again, from Disney Destinations. We open the package and there, to my daughters amazement, is a Tiara, a Princess Sash, a Princess Scepter, and a wonderful little note to our daughter Emma (her name is Ella, but they were close, LOL).
I work within a Care management division for a phone company. I try daily to make our service come close to world class and we do well, with several awards. But, even at our best, we are NOT Disney.
Congrats Disney, you already had me won over, but you have me more impressed than any company ever.