In the DME packet mailed to guests, Disney recommends you pack your carry-on with your immediate needs. They say to expect your bags within 3 hours of when you check-in at your resort.
When bags are late, it’s easy to blame Disney for the delay. But in a lot of cases, Disney is the hero and not the cause.
Consider what happens when your AIRLINE delays your luggage. Disney can’t possibly get your bags to you on-time if your bags didn’t fly into Orlando on the same airplane as you did.
And consider what happens under normal circumstances if your bags are delayed. On any other flight, you wait and wait at the baggage claim carousel, and when you waste time and finally realize your bags aren’t there, you waste more time going to your airline’s baggage office and wait in line with other unhappy people, and fill out a form and make a claim for your bags.
When your airline finally realizes they accidentally sent your bags to MCI (Kansas City) instead of MCO (Orlando), they have to then fly the bags to MCO. Then they pass the bags off to a third party contractor who is supposed to deliver the bags to you. But they don’t always do this in a timely manner, as the contractor will make more money of they wait until there are multiple deliveries to make at one time.
But when this happens and you use DME, you don’t even know that your airline delays your bags. This is because Disney acts as your agent to make a claim for your bags with the airline. When you checked-in with a DME cast member, you were asked how many bags you tagged with DME tags. If within a reasonable amount of time that number of bags associated with your reservation haven’t been scanned into the system (each DME tag has a bar code), Disney will start searching for your bags. They start at the baggage claim carousel, then your airline’s baggage office as well as behind-the-scenes, but eventually they put a claim in for you with your airline. When your airline finally flies your bags to MCO, DME automatically delivers them just like all the other DME luggage.
So think about how much DME just helped you … instead of waiting and waiting for your bags and then waiting in line frustrated at your airline’s baggage claim office and therefore delaying the start of your vacation by a couple of hours, you just get right on the DME bus and start your vacation normally.
I’m not saying that the airlines are to blame every time DME bags are late, but it happens a lot. It’s easy to blame Disney, but they’re not always the cause … and sometimes they really helped you out a lot more than you realized.