I manage call center processes for my company and I can tell you, all of us in this industry wish with all our might we could have employs as passionate, kind, and caring a Disney’s call center employees. However, even at Disney, I would assume there is always a bad apple who is apathetic or having a bad day and just want you off the phone.
I have found over and over the call center cast members are extremely knowledgable and always willing to give you their opinions on events, restaurants, and hotels. If you get bad service, do as Grumpy said, and hang up. But, if you really do want to help Disney, immediately ask for a Supervisor. Do it nicely and they can’t say “no”. Fill that Supervisor in on your issue. It is always possible that person wasn’t highly trained or skilled and knew how to do what you were looking for. You could be helping them.