[QUOTE=KingOMiami;999694]I don’t get this. If it sells itself, why would the kiosk people have to take a paycut? Everything I hear about DVC is that it is one of the few guaranteed revenue makers for Disney. If that is true, why would they have to issue pay cuts?
In my opinion, and after speaking with someone who has the “in,” I think it was more of a sales strategy than revenue saving. These kiosk ASA’s often have the very FIRST contact with guests (they are the “front line” if you will) & obviously the more tours they book the better the chances of a DVC sale later. If they were making $11/hour, Disney cutting their pay by 10% is only $1.10 cut from their hourly wage. This is ENTRY LEVEL wages. YES, if you worked 40 hours per week this would cut $160. from your paycheck every month which can really hurt people who live off this small wage.
Although, I [I]think[/I] Disney’s strategy is that if we put just a little more pressure on the “front line” to earn that extra bit of $ & get the desired bonuses it will result in MORE tours booked & MORE DVC sales in the long run. This strategy kinda weeds out those on the front line who just wanna sit & not chat or even acknowledge guests while getting paid $11./hour VERSUS those motivated to book tours. DVC sales reps obviously benefit from the motivated ASAs 'cause they bring them more sales.
Once again, I am not advocating this change but I am just giving my opinion on what the motivation may be.
I also can’t confirm this 100% but I am pretty sure that there are some serious standards enforced during training about professionalism and ‘approach’ while working at the kiosks. I know Dopey mentioned that the ASAs may now be forced to “accost” guests, almost like when you’re in the mall dodging off those people from the miracle hand lotion kiosks. Although, I don’t think ASAs are “allowed” to approach guests like this, Disney DOES have higher standards of guest interaction than that. People are often WAY turned off by the aggressive approach and Disney knows that, I personally think one of the reasons DVC has been so successful is because of it’s friendly, non-threatening, non-aggressive approach. They aren’t going to risk ruining that image.
I can almost guarantee that Disney guests aren’t going to notice a big difference in the behavior of the ASAs when they pass by the kiosks. ALTHOUGH, eventually maybe you will notice some difference in the visual attractiveness or something a little more exciting to “pull families in” & entice them for a tour. Perhaps once they’re lured in the spiel to book a tour might be a little more persuasive but I don’t think we’ll ever see anything even CLOSE to accosting guests who are passing by.