So for a bit of escapism, we went to that “other” Orlando area park today :eek: WHAT a day! :huh: :excl:
First of all, thanks to Cincy for sending me the pair of 1 day 1 park tickets. I called Universal and asked them what it would cost to upgrade to 1 day 2 parks. I was told $20.00. Sooooooooo we get up at 6:45AM, go to Universal, drive 80 miles, pay $9 for parking, wait FOREVER in line to upgrade/buy John’s ticket, and then we are told that we can’t upgrade a comp!
So we are directed through the turnstiles (with our tickets) to guest services, who promptly tells us that we are SOL, we had a “misinformed” customer rep on the phone. I can upgrade for $120! *UNBELIEVABLE: Oh, and P.S., we have lost our comps that we used to walk 40 feet from the turnstiles to the guest services desk because we already swiped them! :eek: I ask for a supervisor, who condescends to return our comps to us and refund John’s ticket.
Now this is what really burns me. I did not:
A. Raise my voice.
B. Use bad language.
C. Threaten anyone.
What I did do was to explain that I had a big problem with the inconsistency in their customer service, and repeatedly asked why they did not guarantee same. They more or less told us where to put it and the services rep said something to the effect that he wasn’t going to “allow me to be belligerent with him or his staff.” :ninja: :pinch: So at this point I demand a refund for my parking, inform him that we will never again come to this park, and we storm out.
On the way out, Pete spots a plainclothes Universal employee, who is wearing some sort of “chief guest relations” sort of badge. Pete walks up to her and tells her that we are going to Disney and we aren’t ever coming back. She politely asks what she can do to turn the situation around. Astoundingly, I am the more calm of the 3 of us, and I explain to her calmly but disappointedly exactly what happened. This woman named Trisha listened politely, and then took our comp tickets out of our hand, and told us that we were all getting our 1 day 2 park tickets. She refused to let Pete or me pay for the upgrade, and even better DIDN’T LET JOHN PAY A PENNY FOR HIS ADMISSION!!!
Trisha returned 2 minutes later with three free tickets for both parks, and two express passes (FP equivalents) to go with them. I am writing a letter to the company tomorrow.
WHEW! More on the actual TR soon…