Yesterday I received an email from the director of guest services (who also said he was a GM) stating that he wanted to speak with me regarding the problems we had . He said he would be in a meeting until 9:30pm and that he could call either after that or the next morning. I emailed him saying he could call me at home after 9:30pm. At 10pm he called. I dont think I explained everything as well as I would have had he called when I was more awake. But regardless, I gave him the rundown of what happened. He apologized several times and basically didnt say anything differently then what we heard at the resort. He didnt have an explaination about the dampness in the room, nor did he have anything to say when I told him the resort was not what it advertised…that we had to go off property to find something to do with the kids when the weather was bad. Two 5 year old boys are not interested in decorating umbrellas and making tye dye shirts. I did tell him the manager we dealt with at the resort was bery nice and apologetic. He said that he knew we had been offered a free night’s stay and I told him we had but have yet to receive a voucher. So he said he would be sure to follow-up with it this week and we should receive it soon. He also offered us 30% off any additional nights we may want to stay with the free night. But then he threw in that the voucher may not be good during high peak times…the kids are in school…when else would we go! Geez. When I questioned him he said I should contact him when I want to come and he would see what he could do. He also said he would get us the best possible rate for the additional night…better then if we went through reservations. Honestly, I dont know if I would stay more then one night…and I would only stay the one night because it was free and the kids did have a good time once we went to the pool where we didnt have any problems. I also asked if we would get a suite equivilant to what we had…and he said yes. I was going to push it to get a 3 bedrm rather then 2 but decided to wait until we want to go. At that time I will stress more how uncomfortable the pullout couch was (I mentioned that during the call, as well as the dampness, and lost tv remote and broken phone).
So that is that. I am not even sure we will go back. We probably will for the free night at least. But this time we know to make sure to plan on going to other places and not depend on the resort for entertainment outside of the pool.
Good Luck to anyone who is going to Nick Hotel…hope your experience is better then ours was.