Once you physically arrive at Walt Disney World, if you have any questions about Disney Transport you should ask such questions ONLY of Disney Transport drivers. You can easily identify these men and women because they are wearing bright purple pants. No, this isn’t a joke. Purple pants is part of their costume.
It’s usually easy to spot them near the bus area of each of the theme parks (waiting for a bus to arrive that they will take over from another driver) and of course at the Transportation & Ticket Center. If they have the time, you can also ask the driver of whatever bus you’re on.
Many resort cast members will try to be helpful if you ask them Disney Transport questions and I’m sure they are sincere, but [I]waaaaay[/I] to many of them will give just plain wrong information. Disney does a very poor job of cross-training their employees.