Trip…May 2 - May 11
DH, Myself, DS, DDIL, DGSs age 1 and age 5.
5 nights in studios at BLT standard view and 4 nights in 2 bedroom savanna view at Kindani.
DH now uses a wheelchair at disney and we used a sit and stand stroller for the boys. Handy since we brought enough stuff into the parks to last a month or two.
Let’s get the low points out of the way to start with. Our DS got a room ready text on the magic express bus, our room not ready. Hours go by, not ready, not ready. Granted it was early, but one would think our DS room is across the hall, our room would be around close to the same time. At 3:45 I was told it is clean but not yet cleared by housekeeping. Just take a seat, it will be just a couple of min. 45 mins later, we get the room. Since we had to wait, we were getting 2 Magic FP added to our account.
During that afternoon wait, it was pouring rain and we had hoped to upgrade DS’s tickets. We were told we could do that at the front desk. We had purchased 7 day tickets for son’s family as Christmas gifts. Ok, we did pay a boatload of money to upgrade. Next day, DS mentions his tickets expire on Nov 17 2017? What? That’s only 6 months away. But I figure no worries, simple mistake. We’ll deal with it later. Oh those extra FP. I told my DS to take grandkids on PP. No go, THE FP WERE NEVER ADDED.
Grrrr…ok at the end of the day. Go back to front desk and say we upgraded ticket…so and so forth. The MANAGER tells me that is the correct date. What? Yeah, tickets are backdated to the PURCHASE date. What? Yes, it’s been like that for ages, everyone does it like that even Universal (I thought it was odd she would mention Universal) I said I’m sorry but I think you’re wrong. But she did see we didn’t get the FP and gave us extras for the next day (which did work) Went back to room half crying/ half wanting to punch something. Called DVC…please hold while we help the other 7 million people ahead of you…about 45 mins later, I get help. Whole story, on hold, blah blah, on hold, blah blah, on hold…ok we can get it fixed but I have to go to a park to do it. Ok, I can breath again.
Next day I go to MK. Send everyone onto rides, I wait at guest services. Tell story to CM…ok, let’s check the ABC file…Nov 17,2017…now let’s check the XYZ file…it’s says Nov 17,2017, so the date is correct kiddo. Yes, she did say kiddo. I of course said that can’t be right. I asked for a supervisor…whole story…He tells me sometimes people put down the purchase date instead of the activation date. CM is looking like the things I learn everyday…I was so tempted to say, see the date WASN’T correct Kiddo. But it was fixed. As an after effect , days later,I read how many many people have been getting upgraded with getting tickets bridged which means they paid less than I did. I felt awful thinking I paid the proper amount AND I had to fight to get the right date. Simple mistake is one thing, but being told by two different people the Nov date was correct is so so wrong.