HRH Deluxe


#1

I got an upgrade at HRH to a deluxe room with my Loew’s First points. Just recieved a confirmation and it has the number for concierge on it with instruction so to call them for any of my planning needs.

I’m just curious: are the deluxe rooms on the Club Level at Universal?


#2

Nope - I saw this same question on the DISboards. The Club level has a total of 4 Deluxe rooms which they do not book. They are reserved solely for upgrades t check-in.

Whenever you book a room lately they are sending out that concierge info. It refers only to the rgular concierge at the HRH (in the lobby) who is available to everyone staying at the HRH.


#3

Their wording seems to be confusing quite a few people. I remember when we booked our last trip, they told me we got Family Concierge free, and I thought that we were going to be staying on the concierge floor. Imagine my surprise when I found out concierge is not club level.


#4

Yes! That’s what it said: Family Concierge. Too bad.