OK so since this is a trip where I don’t want to break the bank I have searched and searched for the best possible airfare. Non Stop from Chicago Midway to ORD.
Even though my head was telling me not to even touch the Air Tran web site my gut told me “what would it hurt?” Well needless to say that Air Tran was HUNDREDS of dollars cheaper than the cheapest airfare. So I turned my attention to Chicago O’Hare (MDW is about 20 max from my house ORD 45-60 min) Of course Air Tran was still the cheapest.
The following is an excerpt from a previous TR so you know what I have dealt with in the past:
We had booked a direct flight to Orlando to leave at 8:50 am.
We arrive at Midway at 7:10 am.
We go to curbside check-in and the nice guy politely tells me that there is not flight number 412.
What are you talking about (I pull out my WDW Bible) and show him that there is a flight.
He tells me that I have to go inside.
OK. The not so pleasant woman behind the counter informs me that they notified me by e-mail on July 7th that my flight was cancelled and I was re booked for the 8 am flight to Atlanta.
OK. Can we make that flight and what time is my flight from Atlanta to Orlando?
Ummmmm. We do not have you on a connecting flight yet.
OK. You cancel my flight and change me to vacationing in Atlanta?
You need to call customer service. There is nothing we can do for you. You will not make the 8:00 flight.
OK. I grab my cell phone and try to fix this. Rob is fuming and keeps asking for a supervisor.
There is no supervisor available.
Then a gentleman that was standing 2 counters away sees the commotion and comes over.
Can I help you?
Rob: I am trying to speak with a supervisor.
I am a supervisor.
WHAT? She said there were no supervisors. “She knows better than that”
I pass the phone to Rob (I was still on hold) just to be on the safe side that this guy can’t help us. While I am speaking to the supervisor Rob finally talks to someone on the phone and they told Rob to ask for a supervisor!
So…To make a short story long…
This supervisor got us on the 10 am flight to Atlanta and the connecting flight to Orlando. We arrive in Orlando at about 4:30. He also confirms us on a direct flight home on Sunday night, 6:45 pm.
Alls well that ends well.
Then Coming Home…another excerpt from my TR:
So ME was uneventful. The only time it rained on the whole trip was while we were on ME so lucky us!
Now…We arrive at the airport and go directly to the gate b/c we were checked in by the hotel. While at the gate I realize that our seats are not together so I go to the counter and question this, as I had paid extra for specific seats. The woman tells me there is nothing that they can do.
Um…I have a 4 year old that I will not allow to fly by himself and something needs to be done. She looks at my tickets and says, “you can ask the person next to your son to switch!”
“What, I don’t think so considering that I PAID EXTRA for the 3 of us to be GUARENTED to sit together.”
“Sorry ma’am. As you can see, this flight is already overbooked.”
I turn to go get Rob and start our “We want to talk to a supervisor” dance when she calls me back and says “No problem, I can, in fact, change your tickets.”
Wow, cool, thanks. She switched our tickets so the 3 of us could sit together.
We get on the plane. Someone is sitting in our seat. Shows us his ticket. It is the same seat number as Rob. An Air Tran lady in a suit comes up to the gentleman (guy1) and asks him to sit in another seat, he was cool about it and said ok. So we all settle in and a woman tells Rob, “You’re in my seat”.
Yep, her seat # was the same as Robs. So little miss Air Tran checks her list and sends her to another seat. This happened one more time to Rob and once to guy1. Little miss Air Tran wanted guy1 to move again after he got settled in a second time.
Well…I had it. That was the straw that broke the camels back for me. I turn to little miss Air Tran and say “Get your act together and leave him be. He has been jumping through hoops to make your job easier. Knock it off”
She looks at me with her jaw hitting the floor and then turns to the guy and says “Sorry.” and told the new passenger to sit in the seat she was gonna move guy1 too. She did not even acknowledge that I had spoken to her.
Guy1 says thanks and within ear shot of little miss Air Tran I say “Please tell me that you will never fly Air Tran again.”
He says no way and 3 other people say that they are not flying Air Tran anymore either!
It was funny to everyone but Little Miss Air Tran!
Anyway…The flight takes off 20 minutes late but it was uneventful and we arrived home safe and sound. My mom picked us up from the airport, we went to my friend Amys to pick up the dogs and we were settled in by 11pm.
So please tell me that I am not crazy for booking Air Train. Yes, I have learned my lesson and I will confirm my flight the night before and first thing in the morning if I do not receive an e-mail.
I am driving myself crazy over this…did I sacrafice my vacation for $300 in airfare savings?