[QUOTE=hanwill;1097226]I cannot believe that they would tell you that they were too busy to speak to a guest. That is Most unacceptable! I would definitely send them a letter. Thanks for the warning! I appreciate it- very much![/QUOTE]
I know! I agree… Coming from a family that has been in the restaurant business for most of my life, if a customer wanted to speak with someone in charge, no matter what was going on, we dropped what we were doing to see what the customer’s concerns were. I was as surprised as anyone when we were denied not once, but twice!
[QUOTE=disneycouple30;1097284]Since the Le Cellar lost their chef to I can’t remember which other WDW restaurant the dining there has been terrible. I also think they change managers at the same time. We been there many times since it opened and had had about 50/50 on whether we get good food and service or not. This next time we head down we aren’t eating there.[/QUOTE]
This would make sense if they lost their chef as well as a change in management. Looks like everything went downhill very quickly!
[QUOTE=jwakja;1097285]Your Yachtsman experience and our LeCellier experience are exact opposites. We would rather go to Sizzkin’ Sirloin than Yachtsman again and we won’t set foot in Sizzlin’ Sirloin!.[/QUOTE]
No kidding! When did you eat at the Yachtsman? I haven’t been there since the end of last year. Has the quality decreased there as well? Lord know that “quality” has slipped at more than a handfull of restaurants at the world, especially some EPCOT restaurants (La Hacienda, I’m looking at you)…
[QUOTE=Goodegirl2007;1097291]Wow, that was terrible! I’m sorry you had such a bad experience.
My DH and I love Le Cellier, and THANKFULLY haven’t run into any of those issues yet. We LOVE the wild mushroom risotto, cheddar cheese soup and pretzel rolls. It’s the only “Must-do” dining for my DH.
It really stinks that you had such a bad experience. I would have been furious if they brought my steak out with my appitizer. Like you said, it is SO expensive, and you can’t enjoy your meal if they are rushing you and stuff. I’m glad you sent the steak back, and I’m shocked they gave you a hard time about it.
I’ve had very BAD experiences at Mama Melrose’s (I gave it 3 chances), and won’t be going back there - EVER! So I know how you feel![/QUOTE]
Your Mama Melrose is my 50’s Prime Time Cafe. We gave them 3 chances and we won’t be going back ever again either!
And I also agree with you 100% that the risotto, the cheddar cheese soup & the pretzel rolls (and other rolls) were all very good. We made lemonade out of lemons and not everything was terrible plus overall my Mom had a fantastic time (“bonding with her son” as she loves to say lol)…
But I still give them an “F” because of them trying to turn the table over so quickly at the cost of our dining experience and for lying about redoing our steaks when they brought them out with our appetizers. That’s a shame! PLUS, a manager not coming out to address a customer’s concerns? That is unacceptable.
And with so many of you never having a bad experience there, perhaps they just wanted to rush us out of the door so quickly because we didn’t have children with us? Possibly it sends up a flag that adults are expendable??? I don’t know. And also, one can’t hide the lack of quality meat that they charge $42 for…
But granted, our steaks did sit under a heating lamp for at least 25 minutes, so conceivably that aided in degrading the quality of meat that they served us as well.
Regardless, I contacted Disney via email requesting a mailing address where I could mail a letter addressing my concerns with the dining experience at Le Cellier.
Four days after my initial email, I received a call from a cast member who preferred to discuss the situation over the phone in lieu of having me mail them a letter.
She was very surprised more so about the fact that we were told not once, but twice that a manager was unavailable to speak with us. She was highly suspicious about the fact that the manager was in a meeting (as the server indicated) and she believes that the manager may have been off site (if that’s the case, then the server not only lied about redoing the steaks, but about the manager being in a meeting as well :ohmy:).
So after I gave her the details of the late lunch, she apologized profusely for the bad experience as well as the terrible treatment.
I explained to her that this wasn’t a deal breaker because not only did we just renew our AP’s, but we have dined at the Plaza, the Hollywood Brown Derby as well as Cinderella’s Royal Table since then and all of the dining experiences have been fantastic (but I did mention that over the past 3 months, this chronic problem of having us wait 30 – 60 minutes after our scheduled ADR’s at the sit-downs is getting VERY old).
And I also threw in the fact that the only reason I contacted them was to make sure that another Disney customer doesn’t have to deal with what we dealt with. Everyone deserves excellent service, especially when one is shelling out $60+ a head you know?!
So after she apologized for the mishap, she had me email her a copy of the dining transaction and I just received an email from her this morning indicating that she is mailing me out a Disney Dining gift card in the amount of my transaction.
That’s very cool… She definitely went above and beyond! I just hope that they nip the problem in the bud!