Last week was our first time placing our travel in their hands and it turned out great!
We were told once baggage was checked we would find it in our room and that is just what occured (within 3 hours).
Coming back we checked it in at the resort and found it waiting at the airport when we arrived home, as promised.
This all seemed too easy and simple but it actually worked great and saved my back and arms a lot of aches.
The bus each way had cold A/C, a soft comfy seat and the drivers were informative.
I would place myself in their hands again on any return trip.