We were staying at the Pop from 4/28 through 5/3. ME picked us up at the airport & got us to Pop pretty quickly for the amount of people who were waiting for buses. For our return, we had a 5:30 flight and were told to be at the bus stop by 2:15. We get the kids out of the pool & have them ready & at the stop by 2:00. We wait, we wait some more. People are gathering and still no bus. It’s now after 2:30 and still no bus. The crowd for the 2:45 starts to arrive. They separate us into 2 separate groups. 3:05…still no bus!! My DH is starting to freak out. Finally around 3:15, a bus shows up (a Mears bus). The Pop Century guy “organizing” everyone tells the driver to take the 2:15 people first. The driver absolutely refused to take us. There were some people in our line who had 4:05 flights! The Pop worker & the driver exchange some words, but still the driver wouldn’t take us. We are told there is a bus 4 minutes behind it. Well that was not true.
My DH who travels a lot for business now becomes Norma Rae for our group. He gets the manager out & demands Disney do something like offering vouchers for people who have to change their flights, offer hotels or do something. The manager tries to keep his cool but only offers apologies. After another 10 minutes the crowd gets “ugly”, lol. Everyone is now surrounding my husband looking for help. Fortunately, DH doesn’t back down. They now take everyone’s flight info & party size and call for cabs. Lots of them! BTW, there was no other bus to arrive! They sold us a dream basically. So, we get a cab & make it with a half hour to spare (whew!) but others weren’t so lucky. If my DH didn’t open his mouth, we would have missed our flight too (and the kids had state wide tests the next day), but we were okay.
We have never used ME before, and I’m pretty sure we won’t be doing so again. I can’t believe how Disney was going to drop the ball on this one, we were very disappointed.