Last time we were there, a cm would stand at the base of the line and take our order. She would hand us a box that would beep when ready. Not sure if that is what is in place now, or if they were testing something. Prior to that it can be a little confusing because the line starts in the middle, but then “Y’s” out depending on what food you want at what station. To be truthful, never had a problem, as when we are there, not too big of lines and you get helped very quickly. We love the food there though. African stew is wonderful, and they have this chicken pita that is great. You can also get the standards like hamburgers and chicken. Never had a bad meal there. Also, very relaxing to eat it outside, near the pool. Just a nice atmosphere.