I just made it home this afternoon from my week long trip in Disneyworld. We stayed at Coronado Springs. Lets start from the beginning:
We arrived there about 11:30…approximately 3 & 1/2 hours before check-in time. We requested Cabana 9b over 6 months ago. I was told “We cant guarantee anything, its based on first-come-first-served”. Did we get the cabana ? No. Who did ? Every single one of the conventioners.Literally every person I saw walking to and from rooms in the Cabana 9b was wearing a name tag,and toting a brief case. So it was obivous where Coronado’s priorities were.
The lady who checked us in forgot to give us our room keys (although they werent activated to a room,yet, we still needed them to get into the parks and use our dining plan.) We walked outside,and thought about it for a minute, and we realised we needed them, so we went back inside and had to ask her for them. Of couse she gave them to us and apoligized.
We were told our room would be ready at 3…no later than 4. Folks, we didnt see the inside of our room til nearly 5pm.:mad:
Our first night there, we went to go to sleep and my wife pulled back the blankets to crawl into what she was expecting to be clean fresh, comfy sheets…There were 4 or 5 “bodily hairs”:eek: laying right on top of the bottom sheet. Lets just say they werent from someone’s head. I’ll leave it at that, b/c this thread has to be rated “G”. We immediatly called housekeeping to report the problem. It took them about 20 minutes to get to the room. Did i forget to mention this was all happening at about 11p.m. and we had been up that day since 3 a.m. to catch our flight that morning ? Now ask me if the houskeeper came in and changed the sheets for us ? C’mon…ask me. Ill give ya two guesses…your only gonna need one. No, she didnt. She handed me the sheets and said “heres your sheets”, and walked off.:crying:
I was on the phone with the front desk in a heatbeat, I was trying to transfer to any other moderate resort. All of them were booked except Caribbean Beach, but we would have been downgraded from having a king sized bed, to having 2 full sized beds. Not to mention the fact they wouldnt come and get us, they told us to call a taxi, and they would re-imburse us for it. We decided it wasnt worth it, and we stayed at Coronado.
To sum it all up, the service was sub-par, they are DEFINITLY a convention resort and heavily favor the convention guests as compared to the normal vacationers. The rooms were really small,compared to other resorts,the bed was really really firm. I remember caribbean beaches being alot more comfortable. It just really did not feel like Disney at all. There was nothing special about this resort. In 2005 when we went to Caribbean Beach, even the housekeepers did their part to spread the magic.Every day when we came back to the room, it had already been cleaned and we always have a neat animal or flower made out of the towels they dropped off earlier. One day they even took the gigantic Stich stuffed animal I bought,and put him in the window,with the lights on, so when we returned to the room that night,he was there to greet us.It was hilarous. If I had it to do all over again.........I think a Motel 6 or a hoilday Inn would be an upgrade compared to Coronado. :crying: