New wait-list process designed to improve Member experience
Effective Feb. 1, 2009, Members may have a maximum of two active wait-list requests per Membership, per use year.[/B]
While Disney Vacation Club will continue to maintain and honor existing wait-list requests, as of Feb. 1, Members with two or more active requests will not be able to add to their wait lists until their existing requests are expired, matched, canceled or reconciled.
The updated policy is designed to improve the overall Member experience with the wait-list process by increasing available resort inventory (limiting the number of wait-list requests will free up more resort rooms for more Members, as Members will not be holding other rooms that may not be their first preference), improving overall response time (since waitlists will be shorter, Members on the list will receive confirmations more quickly) and boosting the efficiency of Member Services (Cast Members previously dedicated to the time-consuming creation and maintenance of extensive wait lists can focus on handling more calls and serving Members more efficiently.)
This change is just the latest move in a continuing effort to increase Member satisfaction, which earned a 91 percent “excellent” and “very good” rating in the 2008 Condominium Association Survey. Look for more survey highlights in the summer edition of Disney Files Magazine, scheduled to begin mailing in May.