[QUOTE=ddoll;964904]They put a dog in the seat next to me and I’ll be very unhappy.[/QUOTE]
Not to worry…they are on top of it. :laugh: Here is SWA’s reply. It’s pretty lame if you ask me. I don’t care WHERE you sit if they is a barking dog then there will be more if there are more on the plane. Our only hope is that there won’t be many people willing to pony up $150 for a roundtrip flight under the seat.
As you’ve heard, beginning June 17, we will allow a limited number of cats and small dogs to travel inside the cabin as part of our new P.A.W.S. (Pets Are Welcome on Southwest) service as long as they are in an approved pet carrier and stowed underneath the seat at all times. In making this change, we acknowledge that some Customers will have concerns sitting next to a Customer who is traveling with their pet, and we understand your reason for contacting us. Our Employees are trained to handle all circumstances with the Safety and comfort of our Customers in mind. Additionally, since we have an open-seating policy (no assigned seats), if a Customer does not wish to sit next to a Customer who is traveling with their pet, they can move to a different area of the aircraft or, if necessary, ask a Flight Attendant for assistance with relocation.
We assure you that our Leaders reviewed and evaluated this decision from many different angles, including Customer feedback and operational analysis. Quite honestly, we realized that we were missing an opportunity to serve many Customers who travel on other air carriers (since most offer this service) because Southwest previously did not accept pets. In this tough economy, we must be diligent in seeking new business opportunities to meet our fiscal responsibilities, and we must continue to find ways to generate revenue without “nickel and diming” our Customers. Without a doubt, we continue to stand in stark contrast from our competitors since our Customers still enjoy paying no first or second bag fees (unless items are oversized or overweight), no reservation change fees (as always, applicable fare differences still apply), no fuel surcharges, no aisle or window seat fees, no curbside checkin fees, and no phone reservation fees. Although this change to our pet policy was designed to enhance the service that we provide to our Customers, we are sorry that you are unhappy. Please keep in mind that a limited number of pets will be allowed on each flight, which our Employees will be monitoring.
Margo, Southwest Airlines
[B]And WHY should I have to move if someone comes in with a pet why should I be the one to be relocated?!?!?[/B]