Alright, here’s the skinny. Called up AKL today, thought I had a direct number to Kidani, but they answered Jambo House, still Paige was able to help me out.
Paige was very helpful and answered a couple of quesions I had, but when it came time to adding info to the ressie, she had to transfer me to someone else (which makes me believe the rumor I’ve heard about resort lines going to a call center then being routed to the resort if the call center can’t help out).
Laya was able to add my request about wanting a view of the Sunset Savannah with the giraffes to my ressie and said that the ressie would be reviewed a day or two before our arrival next week and they would try to block a room off for us, but the room wouldn’t actually be assigned until our arrival (like we all know). So that was promising to me!
Last time I’d asked for a DtD view at SSR at time of booking. I was told that it was “on the reservation” but when I arrived the lady looked at me like I had five heads when I asked if our assigned room was a DtD view. She was very accomodating and switched us but said that request was not added to our reservation. :wacko: Was a bit frustrated with that, but this way of calling the resort directly seemed like a much better idea!
Thanks for all of the advice!! :happy: I’ll let ya know when we get back if it works out!