This was our first flight with Southwest from Orlando to Las Vegas, and it was one of the best flights we have ever taken. From the ground staff to the crew and even the pilot everyone was friendly, professional, and couldn’t do enough to help.
Our experience prior to boarding had been more than impressive, especially as our Virgin Atlantic flight crew had been miserable and most unhelpful.
When the SW crew found that our trip to Vegas was to celebrate DD’s 21st birthday, the made her a ‘cake’ from loo roll, decorated with Southwest crew badges and Southwest luggage tags (really nice ones) They announced it over the intercom and the whole aircraft sang Happy Birthday. Both myself, DD and DH were given free glasses of wine with free refills, and on leaving the aircraft, the pilot came out, shook Chelsey’s hand and congratulated her on turning 21 and gave her a large bottle of Champagne- what an airline!
I found SW through MB and so thanks to all those who had recommended the airline. I shall certainly use them again if we need to fly internally in the USA, I only wish they did International flights, they could sure teach our airlines a thing or two.