We stayed at the Poly 4 years ago in concierge room. We were greated upon arrival by Balloons, sand pail filled with goodies for each kids, & a signed photo of a disney character (I had mentioned that this was a late birthday celebration for them). When we went to the GF last year (not concierge), it was around the kids birthday again and I had mentioned this hoping for the same surprise, but it wasn’t there.
Is this more a concierge thing? It was special and would like to have something like this again for the children when we go back to the GF.