SWA has been so excellent in its booking policies that I actually just called them on the phone to see if everything was in the system – because booking had gone so smoothly it seemed impossible!
Here’s what happened:
We booked a flight for travel last month for three people, but we were unable to take it. So we cancelled the day before the trip, and the total amount of funds for the reservation were placed into an account.
A couple of weeks later, I re-booked the trip, but for two people instead of three. During the online booking session, I clicked on that account, the funds from the cancelled flight popped up and I applied it to the new tickets. There was still a balance.
This morning, I booked another trip for two and the account popped up again, and there were the remaining funds, still waiting to be used, and with one click, the amount was deducted from the new flight and I used a credit card to pay the balance.
So I ask you – HOW IS IT POSSIBLE that an airline is running this smoothly? Am I missing something? We have yet to actually get on a plane, though I traveled SWA a lot many years ago. But if the flights run as smoothly as reservations, it will be the start of a beautiful friendship.
And the icing on the cake is the WEB ONLY FARES! That Ding! program is so incredibly dirt cheap.I am still stunned.