Back in April, as I was showing my Mom around a couple of the WDW resorts (mentioned in my last TR), she inquired as to what to get me for my Birthday. I told her “I don’t need anything” and she “shouldn’t worry about it”, but she insisted.
So inspiration struck as we were exploring the Poly and she threw out into the wind:
“How about a Birthday weekend at a Disney resort?”
Is she CRAZY?! :ohmy:
After I explained to her the differences between the types of resorts as well as the approximate “pricing” for each resort category, she told me to book any Mod of my choosing for that “special” B-day weekend in May.
Well Happy Birthday!!! :cheshire:
After searching around online, I decided to give CSR another shot. As I have mentioned in numerous posts here on MB, I had no “LOVE” for this resort. The last time I stayed there I HATED it. But, it had been at least 5 or 6 years since I had a room at the Coronado coupled with the fact that it’s the only Mod that Mackenzie hasn’t “tried” so I thought, “what the heck, I’ll give it a second chance”.
So about a month out, I pulled the trigger for 05/13/2011 – 05/15/2011 and I made the appropriate ADR’s as well.
Friday, May 13th finally arrived and we were really excited! There’s nothing like a relaxing weekend get-a-way at WDW you know?
And Mackenzie was ready to “HURRY UP” and “chill” by the pool! “Hurry up and relax” was her theme!
So, we pulled up to “El Centro” at around 12:30pm for check-in. We entered the “online check – in” line and there was a family of four in front of us. Plus, there was only one cast member “working” the online check in area so we stood there for about 15 minutes or so until another cast member in the standard check in line acknowledged our existence (there was no one in line over on that side of the building and all of the cast members were chatting amongst themselves so we just assumed that they couldn’t “help” anyone in the online check in line, procedures and all).
We moseyed on up to the counter and I gave the lady my info. She put our resort materials together and to be frank, she was quite curt with us (I’m not sure if she was bothered by the fact that she had to actually “work”, but either way, she was “short” with us and she didn’t even crack a smile until we departed).
I reacted to her overall demeanor by “killing her with kindness” because I didn’t want to let this cast member’s “attitude” ruin our day (I felt like a “customer service rep” dealing with a cranky customer but yet, I was the customer and she was the CSR). She gave us our documents, keys, and such and mentioned that our room “isn’t ready” & that they would leave us a voice mail when the room would be available. She also showed us the area on the map as to where we would be located but she didn’t know what the exact room number would be.
We left El Centro and Mackenzie was floored! She couldn’t believe how borderline rude that cast member was! :eek:
I just blew it off and we drove over to “Casita 3” where our room would eventually be located.