Sorry, can’t think of a snappy title at the moment.
This is NOT a day by day, moment by moment TR. More of a collection of thoughts as they come back to me.
Resort online checkin
BCV…was so hoping to be the one that gets room number while on Magical express. Not on the bus, not in the lobby, not at breakfast, not green eggs and ham, oops sorry, mind wandered there. We were met at the lobby and told room not ready. Later got text check back at desk. They don’t have a credit card on file. I don’t remember if we did get our room number at that point, but any way, we get a room at some point. Too bad our bands don’t open the door. Trudge back to the lobby. CM did click click on computer and walked to our room to make sure our door opens. She did try blaming it on using old bands. I told her how I now date them as JOJO 15, so I know the yr we got them.
BLT…got text at 9:30, room not quite ready. Ok, we pack up at BCV, move over to BLT thinking room will be ready in a few hrs. Got to BLT at 11, room not ready. Hung around Contemporary and went for boat ride. Checked back. Room not ready. When out to courtyard, got locked out. Got in thru community center. Went to front desk. Was told I got locked out because I didn’t have a room yet. We finally got our room at 4:00. Yes, I know that is the time for checkin, but don’t tell me almost, almost, housekeeping is working, etc, if our room isn’t going to be ready for 6 hrs. And then of course, our bands didn’t open the door. The next day, we tried to use our band to pay for food, hmmm we don’t seem to have charging on it. Back to front desk, I’m told that it’s because we didn’t give them a credit card. In all the trips to the desk, no one noticed. Aside from the fact for both resorts I had done the online checkin and put down a credit card.
Now go back and count how many times I spoke with a front desk CM at both resorts. Not one, NOT ONE said Happy Birthday.
At BCV, later that day I went back and asked for a birthday button and was given one. But it ate at me, that I had to ask for it. The next morning at 6 am, I went down to the lobby and asked if my birthday was noted on the reservation. Yes, it was. I told the CM I was disappointed not getting a “HAPPY BIRTHDAY, here’s your 10 cent pin…whoo hoo…”. I didn’t really said the 10 cent part. But I really did think I’d get an acknowledgement at the first check in. A nice greeting to start the trip. The CM said she was sorry no one said anything and then she gave a me Sully and Mike plush toy. We ended up talking for about 20 mins, sharing stories of way back when…
At BLT, after all the issues and no one saying happy birthday, I spoke up. I went downstairs and a CM asked “how can I help you”. I said (exact words) I need to yell at someone, would you like to be yelled at? He got a manager and said “this guest has some concerns”. I replied “good choice of words”. Told the manger this and that, he seemed a bit dismayed at some of the CM responses. Gave us three extra FP for two days and said if I had any other issues to come see him. So we had our three FP that we set and then the three any time for any ride ones. We felt like kids in a candy shop.
Other birthday stuff…
We ate Captains Grille, Cape May (dinner), Trails End and Crystal Palace. Crystal Palace was the only place that mentioned my birthday. Brought a card and small cupcake with a candle. Wasn’t really looking for a cupcake at everyplace, just a “I see you are having a birthday, hope you have a wonderful day” type thing.
Had bunches of CM and a few guests wish happy birthday from seeing my pin. A few CM said happy birthday just from the FP listing.
I’m at disney almost every yr for my birthday, but this one was special and a little emotional. I turned 60 and I was walking around disney under my own power. My sister never made it to 61 and she wouldn’t have made it from small world to Peter Pan without pain. So in some ways it was a celebration of being somewhat healthy and some ways a remembrance of what my sister couldn’t do.