Ok, I don’t typically like to talk negatively about anyone, but I feel you all should know the experience I had with Thrifty Rental Car!
Last night, I called to confirm my rental car for Monday and Thrifty had everything completely screwed up. Human errors occur but on Sept 4th I called to make a correction due to a mistake they made when booking (they had me dropping teh car off at 9:50 am rather than 6:50 pm), and I was told it was taken care of and even though the mistake made at booking would have cost me another $80 (technically we are now at an extra day rental), they were waiving the extra charges and would make note of the change. They apologized for their error, etc…
Sidenote: I am a very thorough person, I write down names of the people I speak with as well as the exact times in which I speak with them ( I was a customer service manager, back when I was employed and we had to document everything, so now I am accoustomed to doing it for everything)!
So, yesterday I call to confirm all is now set, and the reservation is now totally a mess, they changed the pick up time to the drop off time they were supposed to have corrected, and now the drop off time was the time that I was supposed to have picked it up! I was passed from employee to employee for 45 minutes (not to mention my call was even dropped and I had to call back!). I finally got a supervisor and she was more than rude and nasty towards me, she insisted I spoek with her on the 4th when I did not at all, I spoke with a Tina and her name was Rhonda, and when I told her this was not so she kept saying, “I know I spoke with you ma’m, I specifiaclly remember you telling me you wanted a pick up time of 6 pm!” I responded by saying, “I arrive at the airport at 1 pm, why would I ever tell you that I want to pick up a car at 6, why would I want to wait in an airport with two toddlers for 5 hours! I did not talk with you, I spoke with Tina!” She kept saying, “you are incorrect, but when we spoke…,” so I demanded, Yes, demanded, to talk to her supervisor. Finally he got on the phone with me and even after he heard the entire situation, he decided to tell me that they were no longer going to honor what I was told on September 4th about not charging me for their mistake, etc…, and although he was sorry that I was inconveinenced by being passed around for 45 minutes and having to deal with an employee who was rude, (I guess it really did not matter that she was a supervisor!), he felt that the best he could do for me was to split the difference!
I was so furious! I do not know what has happened to customer service, but Thrifty fails at it completely!!! I told him he could take the rental reservation he had for me and cancel it, I don’t care if I pay someone else another $100 more than what he is offering me, I feel that I cannot trust their company and I would never want to do business with them!
I know I have ranted and raved for a bit here, but I just thought I would share this TERRIBLE experience, so anyone who decided to go with Thrifty can make sure that they check and re-check their reservation! I now have a reservation with Dollar and an completely satisfied!