Anyone noticed that the Walt Disney World reservations system has had several planned outages for “upgrades” in recent weeks? Apparently what has happened is that all of the back-end reservations systems were updated from an old DOS-based system to a new Windows-based system (welcome to the 90s!).
Anyway, one of the results of all this is that, when the system is functioning properly, there will be no more live, human room controllers assigning hotel rooms to reservations. Those assignments will now all be done automatically by the computerized reservations system. What that means to you is that the days of being able to request certain buildings or room locations within a resort are pretty much over.
You can still have room requests entered as a part of your reservation, but they will not be taken into any account at all until you are physically standing at the front desk to check in. So if you are not lucky enough to be automatically assigned the room you requested, your only hope is that the CM at the front desk will be able to switch things around to get you what you want.
I know this saves Disney the cost of employing people to act as room controllers, and on the face it seems like a great idea, but my sympathies are sure with the front desk CMs who will have to bear the brunt of this new policy.