[QUOTE=delmarjohn;1081108]At chef’s last trip we sta behind a family who took disney up on their free dining plan,these people also made it very clear that they don’t do this often if at all back home in kansas,they proceeded to come up with a bill that totaled aorund 250.00,they then gave a 10 dollar tip…either ignorant or felt who cares this was something they will not be doing again,that might contribute to the service issues[/QUOTE]
And this speaks to some other issues about the dining plan.
Up until 3 years ago, the tip was included, as was an appetizer.
So you now have service staff who previously knew that they’d be getting a good tip automatically, and on a larger check, now have to deal with groups of 5 or less guests stiffing them for their tips, for whatever reasons. Of course, groups of 6 or more are automatically hit with an 18% tip, as are TIW members, but still, uncertainty and smaller bills have been introduced into the mix.
Prior to 2005, there were dining packages attached to the silver, gold, and platinum/grand plans, with the gold and platinum packages including three sit down meals each day (appetizer, entree, dessert, beverage, and tip included) and in those pre-2005 times, the wait staff would routinely include both regular beverage and after dinner cappuccino/espresso/coffee. Also, it was very common that if a guest did not like their choice once it was served, they would order a substitute dish at no extra charge.
It’s the little extras that have gone the way of Body Wars, once freely available and now unavailable at all.
Of course it should also follow that if the tip isn’t automatic, that the wait staff has to step up their service and not coast so that they get a better tip.