I was going to write a separate post about this but it fits here so I am just going to post it here.
Going into Be Our Guest, I was pretty excited about trying the kiosk ordering system. After using it, I can say I am not a fan. At all.
Despite being in line looking at a menu for over an hour, most people still took an age at the kiosks because it allows you to look through everything and consider a million different options. I think people would have been moving quicker had they just had to tell a CM what they wanted rather than having a kiosk in front of them to explore every possible option.
Also, the “self ordering” still required A LOT of CMs. First we met a CM who asked how many in our party and how we would be paying. She gave us a buzzer (rose). Then a different CM escorted us to a self service kiosk. We were on the dining plan and wanted to use one quick service meal and two snack credits (soups are snack credits). Well, you can’t do that on one “rose.” So another CM had to come over and get us another “rose” and we essentially had to do two transactions, using our snack plan for one and our quick service plan for the other. At one point we had planned on just getting soups and paying out of pocket for drinks but I imagine we would have needed two “roses” for that too. In the end we used a snack credit for one of our drinks which is not a good use of a snack credit but I couldn’t deal with adding a third “rose” to the process!
After ordering, we walked to the door of the dining area and were met by yet ANOTHER CM who was supposed to help us find a seat. We asked if we could sit in the West Wing and she said “Maybe,” and walked us over there. Then she just brought us to the door and stood there. She pointed at a table and said “You can sit over there.” Okay. Not sure why we needed CM assistance with that since she basically just pointed in a direction. She didn’t record where we were sitting anywhere or anything. It seemed unnecessary.
Then, because we had ordered on two separate “roses,” our food arrived at different times. Not a huge deal but sort of annoying. Also, no one gave us instructions on the drinks but you are just supposed to go up to the drink area and get it yourself. I am not sure how they control theft because all of the cups are just there at the beverage station. Hopefully people will remain honest and not take drinks they haven’t paid for.
I am pretty savvy with the DDP and Disney ordering in general and it was a confusing process for me so I can’t imagine how confusing it would be for a first time visitor on the DDP. I think it would have been a faster process to just have regular CM manned ordering stations rather than the self service.