I have to be honest with you and say that if it were me that just got off the phone & you questioned me I might have had to turn around and kindly say to you, “I apologize for any inconvenience my family has caused you but please mind your own business & I do not owe you an explanation.”
I do not think that flagrant abuses of line cutting or “spot holding” is fair BUT you made a lot of assumptions about a stranger in a very intrusive way. There have been MANY times that one of my family members has had to leave line; for example, one time my husband left the line because it was sweltering heat and I wanted water & he also had to go to the bathroom. What normally should have taken 10 minutes TOPS ended up taking 35 minutes because the one bathroom he found was closed for cleaning, the next one was quite a walk away, and there was a line for water.
You don’t know if people may have a mild medical condition or if their child does, if they were attending to a family member not present in the line, etc. that caused them the delay. YES, if I thought someone was flagrantly abusing the line system, like allowing a whole conga line party to come in or pushing forward trying to get ahead on purpose I think it’s ok to say something, or even better ask for assistance from a CM to mediate the situation.
But, sheesh, did it REALLY interrupt your experience THAT MUCH that this one man let TWO family members into the line? Instead of assuming the worst of people maybe, as kind Disney guests in Walt’s park, we should have some compassion & NOT assume that this man was “lying, feeling entitled, cutting line”, etc. Let Cast Members do their jobs, if something doesn’t look fair or safe to you alert a Cast Member, they’re there to keep all guests happy.
You told us that you said to the man “you go ahead going through life feeling you are entitled to whatever you want but I hope you don’t teach your child that.” Well jeez, talk about entitlement, who are you to question someone’s motives & take “line morality” & fairness into your own hands without proof? All I am saying is that if I was with children & reacted that way to someone without being properly informed I wouldn’t want them to learn my behavior either.
So, how would I have handled it? If I had children with me I probably would have said to them, “I know it looks like he’s letting those people cut but let’s not assume so, maybe they weren’t in line for an important reason. Maybe someone had a bathroom issue that needed help, remember a time when that happened to you?” If I REALLY felt like I needed to say something to this man I would have said, “Excuse me sir, we are all very concerned about not getting on this ride before the bad weather breaks. Maybe next time you can wait for your party at the entrance of the attraction so they can find you, instead of having them come in front of all these people?”
I am not a passive person AT ALL, I think people here will vouch for me on that, I am a Jersey girl who doesn’t let a FLY get past her but sometimes we have to assume the best in people instead of the worst if we want to be treated the same way.